Terms of Service

Last updated: October 2026

Early access version. Details about the operating entity and the courts that handle legal disputes will be added when TONOS Labs is formally registered.

1. About TONOS

TONOS is a service built on Telegram Mini Apps. It lets sellers run an online store inside Telegram and lets buyers browse and buy from those stores. The service is operated by TONOS Labs ("TONOS", "we", "us"). TONOS is not affiliated with, endorsed by or sponsored by Telegram.

These Terms are an agreement between you and TONOS. By opening the TONOS apps, creating a store or placing an order you accept them, together with our Privacy Policy. If you do not agree, do not use TONOS.

In these Terms, a "Seller" is a person who runs a store on TONOS, a "Buyer" is a person who orders from a store, and "Order" means a purchase made through TONOS.

2. Eligibility

• You must be at least 18 years old, or the age of legal capacity where you live, to sell or to pay on TONOS.
• You must not be subject to sanctions, and you must not use TONOS where doing so is prohibited by law.
• You are responsible for checking that selling or buying through TONOS is lawful where you live, including rules on taxes, customs, import and consumer protection.

3. Accounts

Your TONOS account is linked to your Telegram account. You are responsible for keeping your Telegram account and any wallet you connect secure, and for everything done through your account or store, including actions by managers you invite. Tell us promptly if you suspect unauthorised access. Provide accurate information and keep it up to date. One person or business may not use accounts to get around limits or restrictions.

4. Our role

TONOS provides the software for stores, checkout, order tracking and payment protection. Sellers are independent. TONOS is not the seller of the goods or services listed in stores, does not own, inspect, store or ship them, and is not a party to the sales contract between Seller and Buyer, except for the payment protection and dispute steps described in these Terms.

TONOS is not a bank or an exchange and does not offer investment, custody or financial advice. We do not guarantee that any Seller or Buyer will perform their obligations.

5. Sellers

• You are responsible for your products, their descriptions, photos, prices, stock, delivery and after-sales service, and for any warranties and consumer rights that apply to your sales.
• Descriptions must be accurate. You must ship or deliver what you listed, in the time you promised, and keep tracking information up to date when you ship.
• You are responsible for your own taxes, licences, customs duties and legal obligations in the places where you operate and sell.
• You must keep the contact details and payout wallet you provide correct. Payouts go to the wallet address you set; TONOS cannot recover funds sent to a wrong address you provided.
• Plans, product limits and features are described in the pricing section of our website and in @TonosSellerBot; the version shown in the app applies.

6. Buyers

Orders are placed with independent Sellers. The Seller, not TONOS, is responsible for the item and its delivery. You must provide correct delivery details and pay for what you order. Check the Seller's description, delivery time and return conditions before you pay. Digital goods such as codes or files are delivered as the Seller describes and may not be returnable once delivered.

7. Fees and plans

• TONOS charges Sellers a commission on each completed Order and optional subscription fees for paid plans. The current rates are shown in the Seller app and apply to Orders placed after they are shown.
• Buyers see the full price of an Order before they pay. Blockchain network fees are paid to the network, not to TONOS, and are outside our control.
• We may change fees, plans and limits. We will announce material changes in advance, and a change does not affect Orders already placed.
• Subscriptions renew until cancelled. Cancelling stops future renewals; it does not refund a period already paid unless the law requires it.
• Promotional credits, bonuses and referral rewards have no cash value, may only be used for the purposes we state, and may expire or be withdrawn if abused.
• Fees do not include taxes. Where we must collect taxes, they will be shown or added.

8. Payments and payment protection

Buyers pay in USDT on the TON blockchain or, where the Seller offers it, with cash on delivery (section 10). For USDT payments we apply a payment protection hold:

• When the Buyer pays, the payment is held by TONOS and is not yet available to the Seller.
• The Seller ships and marks the Order as shipped with tracking information, where tracking applies.
• The payment is released to the Seller after the Buyer confirms receipt. For physical goods a short inspection period may follow, during which the Buyer can open a dispute. For digital goods the payment is released when the Buyer confirms or when the Seller marks the item as delivered.
• If the Buyer does not confirm, the payment is released automatically when the protection period shown for the Order ends, unless a dispute is open.
• If an Order is cancelled, or a dispute is resolved in the Buyer's favour, the held amount is refunded as described in sections 9 and 11.

The held payment is only a payment held on behalf of the two sides while the Order is completed. It does not earn interest for you. The periods that apply are shown in the app for each Order and may differ by item type. A payment on the blockchain cannot be reversed by TONOS after it is sent, so check the amount, network and address before you pay.

9. Cancellations and refunds

• A Buyer may cancel an Order before it is shipped, and a Seller may cancel an Order for a valid reason such as lack of stock. A held payment is then refunded to the Buyer.
• If the Seller does not ship within the time shown for the Order, the Buyer may cancel and receive a refund.
• Refunds are made in USDT to the wallet the payment came from, or to another wallet you confirm, for the item price paid. Blockchain network fees are not refunded.
• If the item is lost, damaged, not as described or not delivered, the Buyer can open a dispute (section 11).
• After the payment is released to the Seller, return and refund requests go to the Seller under the Seller's terms and the law. TONOS may help the sides communicate but is not obliged to refund a released payment.
• Nothing in these Terms limits any right to a refund or remedy that the law of your country gives you and that cannot be waived.

10. Cash on delivery

• With cash on delivery the Buyer pays the Seller directly when the goods are handed over. TONOS does not receive, hold or guarantee that money, and the payment protection hold does not apply.
• The Seller owes TONOS the commission on an Order once delivery is confirmed, whether or not the Buyer paid the Seller as agreed. A cancelled Order that was not delivered does not create a commission.
• We may set a limit on the commission a Seller can owe at one time. If commissions are unpaid beyond the limit or past their due date, we may pause cash on delivery for the Seller, deduct amounts owed from the Seller's balance, credits or payouts, and limit or suspend the store.
• Disagreements about whether an Order was delivered are handled under section 11, using the order record, tracking and what both sides provide.

11. Disputes

If an Order goes wrong, the Buyer can open a dispute in the app within the period shown for the Order, and the Seller can respond.

• While a dispute is open the held payment stays held and is not released automatically.
• Both sides should provide information within the time shown, such as messages, photos, tracking, delivery proof and the original listing. We may ask for more information. Stay respectful and do not submit false or altered evidence.
• We review what the sides provide and the order record, and decide how to release the held payment: in full to the Buyer, in full to the Seller, or split between them. If a side does not respond in time, we may decide based on the information we have.
• Our decision settles who receives the held payment on TONOS. It does not take away any right either side has under the law, including the right to go to a court or authority, or to recover further losses from the other side.
• Dispute handling is not insurance and does not cover items or amounts that were never paid through TONOS.

12. Prohibited use

You may not use TONOS to sell, promote or arrange:

• illegal goods or services, stolen goods, counterfeit or infringing products, weapons, drugs, adult content, or anything that breaks Telegram's terms or policies;
• fraud, money laundering, sanctions evasion, or misleading listings and fake reviews;
• products or accounts used to harass, deceive or harm others, or personal data of others without permission.

You also may not attack, scrape, overload or reverse engineer TONOS, bypass its limits, or use it to run another marketplace in violation of these Terms. We may remove listings, hold payouts where fraud or a legal breach is suspected and report unlawful activity to the authorities.

13. Content and intellectual property

TONOS, its software, design and brand belong to TONOS Labs or its licensors. You may use them only to use the service as intended. You keep ownership of the content you upload, such as product photos, descriptions and store names, and you give TONOS a non-exclusive licence to host, display and promote it within TONOS and in related marketing for the service. You confirm that you have the rights to what you upload and that it does not infringe anyone else's rights. If you believe content infringes your rights, contact us (section 19).

14. Suspension and termination

You may stop using TONOS at any time. We may limit, suspend or close an account or store, remove content or hold payouts if you break these Terms, if we must do so by law, if we suspect fraud or abuse, or to protect users. Where reasonable we will tell you why. Orders already placed continue under these Terms; held payments are released or refunded under sections 8 to 11, and amounts you owe remain due after closure. Sections that by their nature should survive, such as fees owed, disputes, liability and governing law, continue after termination.

15. Third-party services

TONOS relies on Telegram, the TON blockchain, wallet apps, payment and infrastructure providers and delivery services. We do not control them. Outages, changes, blocked access, congestion, fees or losses caused by them, or by the user's wallet or device, are outside our control.

16. Disclaimers and liability

TONOS is provided "as is" and "as available". We work to keep it running and secure but do not promise that it will be uninterrupted or error free. To the fullest extent the law allows, TONOS is not liable for:

• what Sellers and Buyers do or fail to do, including the quality, legality, safety, delivery or description of goods;
• losses caused by Telegram, the blockchain network, wallets, delivery services or other third parties, including delayed, failed or mistaken transactions;
• indirect or consequential losses, lost profits, lost sales or lost data;
• unauthorised access that results from your own failure to secure your accounts, devices or wallet.

To the extent the law allows, our total liability to you for claims related to TONOS is limited to the fees you paid to TONOS in the 12 months before the event that gave rise to the claim. Nothing in these Terms excludes or limits liability that cannot be excluded or limited by law, such as for fraud, wilful misconduct, or death or personal injury caused by our negligence, and nothing limits the mandatory consumer rights you have in your country.

Sellers agree to compensate TONOS for losses, claims and costs arising from their listings, their goods, their breach of these Terms or the law, or their dealings with Buyers.

17. Governing law

If you have a problem, please contact us first (section 19) and give us a reasonable time to resolve it. These Terms are governed by the law of the place where TONOS Labs is established, except that mandatory consumer protection laws of the country where you live that cannot be waived still apply to you. Legal claims are brought in the courts of that place, unless the law of your country gives you the right to bring them elsewhere.

18. Changes

We may update these Terms. We will announce material changes in @TonosSellerBot or in the app before they take effect. If you keep using TONOS after the changes take effect, you accept them. If you do not agree, stop using TONOS; Orders already placed stay under the Terms in force when they were placed. If any part of these Terms is invalid, the rest stays in force. These Terms and the documents they refer to are the whole agreement between you and TONOS about the service.

19. Contact

Questions, notices and complaints about these Terms: write to hello@tonosbot.com or to us in @TonosSellerBot. For personal data requests see the Privacy Policy.