Privacy Policy

Last updated: October 2026

Early access version. Details about the operating entity and the supervisory authority that handles complaints will be added when TONOS Labs is formally registered.

1. Who we are

TONOS is operated by TONOS Labs ("TONOS", "we", "us"). We decide why and how the personal data described here is used, and we are the controller of it. This policy applies to the TONOS website, the TONOS apps and bots inside Telegram, and the TONOS Market waitlist. It goes together with our Terms of Service.

2. Data we collect

Who	Data	Why
Sellers	Telegram ID, name and username, language, store details, products and photos, payout wallet address, orders and their status, fees and balance, messages with support, managers you add	To run your store, pay you, bill fees and support you
Buyers	Telegram ID, name and username, language, delivery details you enter (such as name, address and phone), orders, wallet address used to pay, messages with sellers or support, saved items, followed stores	To process, deliver and protect orders
Everyone	Technical data such as device and app version, IP address, time of requests, error reports, and in-app activity such as store visits and actions	To keep the service working and safe, fix errors and show sellers aggregated statistics
Waitlist	Telegram username, country, product categories you pick	To invite you when TONOS Market opens

We do not collect passwords or private keys, and we do not ask for your seed phrase. Payments in USDT happen on the public TON blockchain, where wallet addresses and transactions are visible to anyone and cannot be deleted.

3. Where data comes from

From you, when you use TONOS or enter data. From Telegram, which gives us the profile details you share with a Mini App or bot. From the Seller, when an order is shipped, such as tracking details. From the blockchain, when we confirm a payment. We do not get data about you from data brokers.

4. Waitlist

If you join the TONOS Market waitlist, we keep your Telegram username and your answers. We use them to decide which stores and countries to launch first and to message you once when the market opens. You can leave the waitlist at any time by writing to us.

5. How we use data

We use data for these purposes. Where the law asks for a legal basis, it is shown in brackets.

To provide the service: stores, checkout, payment protection, delivery tracking, payouts and support (performing our agreement with you).
To keep the service safe: fraud prevention, abuse checks, dispute handling and enforcing our Terms (our legitimate interest in a safe platform).
To improve TONOS: fix errors, measure how features are used and plan new ones (our legitimate interest).
To meet legal duties, such as accounting, sanctions and answering lawful requests from authorities (legal obligation).
To send service messages in Telegram, such as order updates. We do not send marketing messages without your consent (agreement, or legitimate interest for service messages).

We do not sell personal data and we do not use it to make decisions with legal effect about you that are made only by a computer.

Sellers and buyers. We share order details with the Seller you buy from, such as your name, delivery details and order contents, so they can deliver. Sellers see buyer data only for their own orders and must use it only to fulfil them.
Service providers that work for us, such as hosting and content delivery, databases, error monitoring, blockchain data and messaging providers (including Telegram). They may use data only to provide their service to us.
Authorities and advisers, where the law requires it or to protect rights, safety and the prevention of fraud.
A buyer of our business, if TONOS is merged or sold, under the same protections.

Telegram processes data in its own right under its own privacy policy. Public blockchain data is visible to everyone.

7. International transfers

TONOS is used worldwide and our providers operate in several countries, so your data may be processed outside the country where you live. Where the law requires it, we use appropriate safeguards for such transfers, such as standard contractual clauses.

8. Retention

We keep account and order data while your account is active, and afterwards only as long as needed to meet legal, tax and accounting duties, to handle disputes and claims and to prevent fraud. After that we delete or anonymise it. Messages in support threads are kept as long as needed to handle the request and related disputes. Waitlist data is deleted when you ask, or when we no longer need it for the market launch. Data written to the blockchain cannot be deleted.

9. Security

We protect data with measures that fit the risk, such as encrypted connections, access limits for our team and monitoring. No online service is perfectly secure, so keep your Telegram account and wallet protected. If a breach affects you, we will tell you and the authorities when the law requires it.

10. Your rights

Depending on where you live, you can ask us to show, correct, export or delete your data, restrict or object to how we use it, or withdraw consent you gave. To use these rights write to hello@tonosbot.com; we may ask you to prove who you are and will reply within the time the law requires. We may keep data we must keep by law, such as order records, or need for disputes. You can also complain to the data protection authority in your country.

11. Cookies and storage

The tonosbot.com website does not use advertising or tracking cookies. Pages load fonts from Google Fonts, which means your browser sends your IP address to Google when you open them. The TONOS apps store settings such as language and display options in your device's local storage so they work as you left them, and the apps and bots inside Telegram use your Telegram login rather than passwords.

12. Children

TONOS is not meant for people under 18, and we do not knowingly collect data from them. If you think a child has given us data, write to us and we will delete it.

13. Changes

We may update this policy. We will announce material changes in @TonosSellerBot or in the app before they take effect, and the date above shows the latest version.

14. Contact

For privacy questions and requests write to hello@tonosbot.com or to us in @TonosSellerBot.